Wednesday, November 4, 2009

Best Buy update

Remember my post from last week about Best Buy’s horrible customer service? I sent the message to the company’s Customer Service, Public Relations and Community Relations departments, and I also sent it as a reply when they spammed me with sales emails. I was hoping that getting my story in front of all those people would cause someone to realize that their behavior was unacceptable.

It worked! Monday afternoon I received a voicemail from the manager of the Sacramento (Arden) Best Buy store saying that she’d like to talk to me about my complaint and get my mailing address to send my refund! I will say that she was polite and apologized for the way I was treated.

I’m still never, ever shopping at Best Buy again, as this situation never should have happened in the first place. But I appreciate that my complaint was addressed and I’ve received the refund I wanted.

My money order came in the mail today. I feel so vindicated!

1 comment:

Ashley @ KiwisandCocktails said...

That is great!! See, it pays to complain when treated badly!!
I like how you sent it as a reply to their sales emails!!! HAHA.